The Wolf Pack clan: Contact Us

Complaints

The Wolf Pack clan prizes itself on all aspects of it's of mighty empire. We strive for an idea that has never been thought of before!

Sadly we are not perfect and we are prone to mistakes. We try to encourage only the best from our members, website, servers etc.

For the fastest response to your complaint your best option is to register for our Forums and post there. Should you wish to remain anonymous then instead of posting in the main complaints room, send a private message to one of the people in charge ("IC's"), if you are unsure of who an IC is, please review our Organisation Structure

As you can imagine, certain complaints might have different requirments, see below for specific's of supporting any complaints

We will endevour to resolve complaints as soon as possible

Complaints - clan members

If a clan member should do you wrong, or feel that they have not represented the clan in the best way and you have a complaint about any it, then we wish to know about it!

In order to do anything about your complaint we require supporting evidence, below is an outline of what should be included in your complaint:

• Your gaming handle (the name you play under)
• Which game you were playing in
• The estimated date/time of the event
• punkbuster ID of the person - provided in a screenshot
• Full description of the complaint
• Screenshot of what was happening (note: if the action was via voice, you require either a witness to the event or a fraps recording)

Complaints - website

In order to do anything about your complaint we need to identify the page causing the concern, below is an outline of what should be included in your complaint:

• Your gaming handle (the name you play under)
• The estimated date/time of the event
• URL of the page (what page you were on)
• Full description of the complaint
• Screenshot of the page - if possible
• Steps to recreate the problem - if possible

Complaints - servers

In order to do anything about your complaint we need to identify the server causing the concern, below is an outline of what should be included in your complaint:

• Your gaming handle (the name you play under)
• The estimated date/time of the event
• Which server you were playing on
• Full description of the complaint
• punkbuster ID of the person (if applicable) - provided in a screenshot
• Screenshot of the event

Complaints - other

If any of the above does not suit what you wish to complain about then you are more then welcome to file a general complaint please include the following

• Your gaming handle (the name you play under)
• The estimated date/time of the event
• Full description of the complaint
• punkbuster ID of the person - provided in a screenshot
• Screenshot of the event

Complaints Handling

All complaints are to be handled in a serious member and investigated.

1. The person who is making the complaint must be assesed for credibility
2. The complaint must be assesed for credibility and must contain who the complaint is about plus supporting evidence
3. appropriate action is taken based on the result of the finding

Questions we will be asking is the following:

• Who was the complaint about?
• How do we know it was the correct person?
• How do we know the person making the complaint is credible? (respectable, honest)
• What is the past history of the person who the complaint is about?
• What is the story from the person who the complaint is about?
• What evidence is available? (Screenshots, recordings etc)
• Has the person confessed to doing the wrong thing?
• Is the person who is making the complaint just here to make trouble?
• Is the offence punishable?
• Was there any witnesses? - obtain all details about this.